Rearrange the Operational model of your Customer Service
Defining the sourcing model that best fits your business and your Customer Service is a delicate and challenging commitment.
We have decades of experience and expertise in all the sourcing forms: in-house, outsourced, off-shored and home-shored. We know the advantages and disadvantages of each model and especially of the BPO outsourcing model.
We rearrange and develop the best local and international strategy for your company. We are a 100% independent organization able to offer you the most disinterested solution on all the aspects and issues related to the model, such as:
- which business activities to outsource and which to keep in-house
- which services have to stay on-shore and which can be managed off-shore
- how much can be saved through outsourcing and how much through the off-shoring
- which risks arise from the outsourcing and off-shoring model
- what are the impacts of possible sourcing scenarios on the Customer Experience