CX-MAP Maturity Assessment Process​

The first step towards excellence in CX Management programs is understanding where you stand now!

Start Free CX-MAP 

Customer and Employee Experience are the foundation of successful companies that know how to listen to their customers and employees in real time and deliver exceptional experiences with operational results both in terms of CX and a positive impact on key business KPIs. Now more than ever, it is the #1 priority for companies seeking a sustainable competitive advantage over time !

The first step toward excellence and improvement of Experience Management programs is to understand where your organization is on the CX maturity curve. With CX-MAP, OMEGA3C's self-assessment questionnaire, you can directly assess your CX management maturity level and immediately identify critical issues and priorities to focus on, with suggestions and recommendations for translating VoC (Voice of Customer), customer feedback, and behaviors into real strategic value for the company.

Welcome to CX-MAP!


Free online Self-Assessment.


Assess the maturity of your CX Management program in just a few clicks and immediately identify opportunities for growth and development for your company!


Start Free CX-MAP


Welcome to CX-MAP!

Free online Self-Assessment.


Assess the maturity of your CX Management program in just a few clicks and immediately identify opportunities for growth and development for your company!


Start Free CX-MAP

What is CX-MAP

CX-MAP, Maturity Assessment Process, is a free online Self-Assessment questionnaire.


  CX-Maturity Index


CX-MAP allows you to define your CX-Maturity Index, your overall maturity level, and your positioning in the 6 CX competency areas that companies must address to best manage their CX program and achieve maximum results in terms of both CX and impact on business KPIs.


  The mapping


For each of the areas of expertise, CX-MAP will show you the mapping and evaluation of the elements that comprise them, immediately identifying the strengths and weaknesses in your company's CX and VoC Management project management.


  The answers


Each CX-MAP answer is accompanied by an explanatory example of its applicability: this will allow you to choose the best and most appropriate answer to accurately define your organization's positioning.


  Why CX-MAP


We created CX-MAP to help you assess your positioning and the gap compared to an optimal standard level. CX-MAP allows you to highlight key areas and priorities to focus on at a macro level, along with recommendations and necessary improvement actions.

The 6 areas of CX expertise for a successful program

CUSTOMER CENTRICITY, PRACTICES & BEHAVIORS

Create and cultivate, through behaviors, practices, and standards, a culture that encourages all employees to focus on providing memorable customer experiences.

Developing a strategy that articulates a clear vision of the experience a company seeks to create in support of its brand values, including a direct link to customer experience (CX) activities, resources, and investments.

Implement practices and approaches to continuously improve, design, and differentiate customer experiences.

Promote change and encourage the sharing of CX culture across different company levels and departments, engaging all functions in promoting active participation in cross-functional CX projects .

Build a collective vision of customer needs, wants, perceptions, and preferences by collecting and analyzing the voice of the customer.

Create and report customer experience success metrics, including use within business cases, to illustrate the ROI and business value of customer experience.

CX-MAP: Guide to Completing the Questionnaire

Completing the questionnaire is quick and easy, just a few clicks, but if you need assistance, contact us; we're here to help!

Access:
Receive an email with a direct link to start the CX-MAP 

Filling it out:
You can fill it out in multiple sessions, picking up where you left off. (Average duration: 20 minutes)

Initial Assessment:
Online report with maturity level and key points

Detailed report:
Complete analysis downloadable as PDF (from Desktop)

Free workshop:
Option to request a session with an expert for personalized analysis and advice

Access:
Receive an email with a direct link to start the CX-MAP 

Filling it out:
You can fill it out in multiple sessions, picking up where you left off. (Average duration: 20 minutes)

Initial Assessment:
Online report with maturity level and key points

Detailed report:
Complete analysis downloadable as PDF (from Desktop)

Free workshop:
Option to request a session with an expert for personalized analysis and advice

CX-Map is also available on Mobile, but for better usability we recommend completing it on Desktop.

Have you received our invitation email yet?
Get started now!

Start Free CX-MAP

NOTE: To access CX-MAP (Login) use the email address to which we sent you the invitation.

Haven't received our invitation email yet?
Register and request access to CX-MAP
You will receive an invitation email with the link to access CX-MAP


INFORMATION ON THE PROCESSING OF PERSONAL DATA

Your personal data will be processed for the purpose of managing the sending of information and commercial communications via automated and non-automated means, including contact information, newsletters, and/or market research. Data will not be shared with third parties. By clicking "Send access request" you declare that you have read and understood the privacy policies: Privacy & Data Protection - WebSite and Privacy & Data Protection - Client and that you understand that your consent may be revoked at any time.
Send access request