We put customers at the center of your business.

We are the authoritative reference point for all matters related to Customer Experience, Customer Service, and Contact Center. Our Consulting and Solution Provider offerings cover the entire framework of CX & VoC Management and Customer Interaction, providing end-to-end solutions for companies, from strategy to implementation, by aggregating the best skills and innovative technologies available in the market.

We put customers at the center of your business.

We are the authoritative reference point for all matters related to Customer Experience, Customer Service, and Contact Center. Our Consulting and Solution Provider offerings cover the entire framework of CX & VoC Management and Customer Interaction, providing end-to-end solutions for companies, from strategy to implementation, by aggregating the best skills and innovative technologies available in the market.

CX Management is

our

"Core Bus​iness"

The most successful companies have already adopted
our Operational CX & VoC Management services within
their organisation.

CX Management is

our "Core Business"

The most successful companies have already adopted our Operational CX & VoC Management services within their organisation.

CX Management è il nostro core business

"We are Customer Experience Experts"

Successful CX   
requires   
a strategic partnership   

Our TEX Team - Technical Experts and Consultants - is         
capable of managing world-class CX programs with         
technical insights, expertise, and continuous innovation.        
25+ anni die sperienza nella gestione dei processi di Customer Interaction e CX Management. 60+ implementazioni CX in EMEA. 350K+ ore dedicate alla gestione e ottimizzazione della CX. 100% implementation success rate.
I nostri clienti: 4 delle Top 5 Telco & Media. 3 delle Top 5 Energy. 2 delle Top 5 Bank. 3 delle Top 5 Insurance. 4 delle Top 10 Retail. 5 delle Top 10 Luxury.


Successful CX requires a strategic partnership   

Our TEX Team - Technical Experts and Consultants - is capable of managing world-class CX programs with technical insights, expertise, and continuous innovation.        

"We are Customer Experience Experts"

25+ years of experience in managing Customer Interaction and CX Management processes.
60+ CX implementations in EMEA.
350K+ hours dedicated to CX management and optimisation.
100% implementation success rate.

Our Customers:
4 out of the Top 5 Telco & Media.
3 out of the Top 5 Energy.
2 out of the Top 5 Bank.
3 out of the Top 5 Insurance.
4 out of the Top 10 Retail.
5 out of the Top 10 Luxury.

We design and improve
your customers' experiences

We design and improve your customers' experiences


                                                                              Explore Our Services: Customer Experience e VoC Management | Digital Experience Analytics | Customer Service e Contact Center Experience | Employee Experience e VoE Management

Customer Experience Challenge

The adoption of a CX program is the #1 challenge for companies. It involves a transformation process that encompasses the culture and the entire corporate infrastructure with the goal of understanding customers, personalizing relationships, and improving CX. The uniqueness of our solutions, services, and methodologies, combined with our extensive experience, ensures the achievement of excellent performance at the lowest possible cost. Discover how we can assist you.

Customer Experience Challenge

The adoption of a CX program is the #1 challenge for companies. It involves a transformation process that encompasses the culture and the entire corporate infrastructure with the goal of understanding customers, personalizing relationships, and improving CX. The uniqueness of our solutions, services, and methodologies, combined with our extensive experience, ensures the achievement of excellent performance at the lowest possible cost. Discover how we can assist you.


Choose Your Experience

 
Explore Our Experience Program

With our solutions, customers can reduce churn, transform detractors into promoters and buyers, create cross-selling and up-selling opportunities at the right moment, and provide a rapid return on investment.

Speak to one of our experts
Scegli la tua Experience

Choose Your Experience

Explore Our Experience Program

With our solutions, customers can reduce churn, transform detractors into promoters and buyers, create cross-selling and up-selling opportunities at the right moment, and provide a rapid return on investment.

Speak to one of our experts
We Work together
with you as
"ONE CX-TEAM"


Meet our TEX experts - CX Management Team of Experts and find out how we work with clients to achieve their goals, we are here to help.
We Work together with you as "ONE CX-TEAM"
SOLUTIONS & CONSULTING

Our Consulting & Solutions Provider offer covers the entire framework of CX-EX & VoC Management and Customer Interaction.Consulting & Services
CX-EX e Voc-VoE Management Solutions
Contact Center Experience Solutions
Who We Are


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