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We put customers at the center of your business.
We are the authoritative reference point for all matters related to Customer Experience, Customer Service, and Contact Center. Our Consulting and Solution Provider offerings cover the entire framework of CX & VoC Management and Customer Interaction, providing end-to-end solutions for companies, from strategy to implementation, by aggregating the best skills and innovative technologies available in the market.
We put customers at the center of your business.
We are the authoritative reference point for all matters related to Customer Experience, Customer Service, and Contact Center. Our Consulting and Solution Provider offerings cover the entire framework of CX & VoC Management and Customer Interaction, providing end-to-end solutions for companies, from strategy to implementation, by aggregating the best skills and innovative technologies available in the market.
CX Management is
our
"Core Business"
The most successful companies have already adopted
our Operational CX & VoC Management services within
their organisation.
CX Management is
our "Core Business"
The most successful companies have already adopted our Operational CX & VoC Management services within their organisation.
"We are Customer Experience Experts"
Successful CX
requires
a strategic partnership
Our TEX Team - Technical Experts and Consultants - is
capable of managing world-class CX programs with
technical insights, expertise, and continuous innovation.


Successful CX requires a strategic partnership
Our TEX Team - Technical Experts and Consultants - is capable of managing world-class CX programs with technical insights, expertise, and continuous innovation.
"We are Customer Experience Experts"
25+ years of experience in managing Customer Interaction and CX Management processes.
60+ CX implementations in EMEA.
350K+ hours dedicated to CX management and optimisation.
100% implementation success rate.
Our Customers:
4 out of the Top 5 Telco & Media.
3 out of the Top 5 Energy.
2 out of the Top 5 Bank.
3 out of the Top 5 Insurance.
4 out of the Top 10 Retail.
5 out of the Top 10 Luxury.
We design and improve
your customers' experiences
We design and improve your customers' experiences
Customer Experience Challenge
The adoption of a CX program is the #1 challenge for companies. It involves a transformation process that encompasses the culture and the entire corporate infrastructure with the goal of understanding customers, personalizing relationships, and improving CX. The uniqueness of our solutions, services, and methodologies, combined with our extensive experience, ensures the achievement of excellent performance at the lowest possible cost. Discover how we can assist you.
Customer Experience Challenge
The adoption of a CX program is the #1 challenge for companies. It involves a transformation process that encompasses the culture and the entire corporate infrastructure with the goal of understanding customers, personalizing relationships, and improving CX. The uniqueness of our solutions, services, and methodologies, combined with our extensive experience, ensures the achievement of excellent performance at the lowest possible cost. Discover how we can assist you.
Choose Your Experience: Customer Experience | Digital Experience | Contact Center Experience | Employee Experience
Choose Your Experience:
| Customer Experience
| Digital Experience
| Contact Center Experience
| Employee Experience
We Work together
with you as
"ONE CX-TEAM"
Meet our TEX experts - CX Management Team of Experts and find out how we work with clients to achieve their goals, we are here to help.

SOLUTIONS & CONSULTING
Our Consulting & Solutions Provider offer covers the entire framework of CX-EX & VoC Management and Customer Interaction.Consulting & Services
CX-EX e Voc-VoE Management Solutions
Contact Center Experience Solutions
Who We Are
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We are Customer Experience Experts
Customer Experience
Employee Experience
Digital Experience
Contac Center Experience
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TEX-Team of Experts
Customer Experience e VoC Management
Digital Experience Analytics
Customer Service e Contact Experience Center
Employee Experience e VoE Management
OMEGA3C S.r.l.
Corso Magenta, 46 - 20123 Milano - Italia
+39 (02) 9439.55.51