Digital Experience Analytics
The digital channel has become strategic for all businesses, and Digital Experience has never been more important for the survival of your business.
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On This Page:
| Tools for Understanding
|
Why Customers Abandon
|
Delivering Consistent Digital Experiences
Improve conversion, sales, and loyalty
across all your digital channels.
Digital Experience has never been more important for the survival of your business.
We support you in the realm of Customer Experience by systematically collecting all signals, feedback, surveys, and analysing every online customer experience to expose what is really happening on your website, apps, and all digital touchpoints of interaction. To deliver consistent and personalised experiences, it is now more than ever necessary to have tools capable of collecting real-time customer experience data, to understand when and what went wrong, how and to what extent customers interact on the digital channel, and to be able to intervene quickly to address issues.
Improve conversion, sales, and loyalty
across all your digital channels.
Digital Experience has never been more important for the survival of your business.
We support you in the realm of Customer Experience by systematically collecting all signals, feedback, surveys, and analysing every online customer experience to expose what is really happening on your website, apps, and all digital touchpoints of interaction. To deliver consistent and personalised experiences, it is now more than ever necessary to have tools capable of collecting real-time customer experience data, to understand when and what went wrong, how and to what extent customers interact on the digital channel, and to be able to intervene quickly to address issues.
Companies only have quantitative data at their disposal to understand what has happened... we help you understand the «WHY» in real time as well.
By combining online feedback with observed digital behaviour, we simplify the resolution of critical issues and, with engaging and personalised experiences of interactions on a large scale, we help you bring customers back.
Watch the video...
Companies only have quantitative data at their disposal to understand what has happened... we help you understand the "WHY" in real time as well.
By combining online feedback with observed digital behaviour, we simplify the resolution of critical issues and, with engaging and personalised experiences of interactions on a large scale, we help you bring customers back.
Watch the video...
Recent surveys reveal that 88%
of customers abandon a website
even after a single negative
experience to complete the
transaction elsewhere.
Now, more than ever, a comprehensive and real-time understanding of Digital Experience is necessary
Recent surveys reveal that 88% of customers abandon a website even after a single negative experience to complete the transaction elsewhere.
Now, more than ever, a comprehensive and real-time understanding of Digital Experience is necessary.
Deliver consistent and personalised Digital Experience
that bring back customers
Improve
conversion
Improve conversion, increase sales, and loyalty across all your digital channels with the world's leading solution that captures the voice of the customer, enables conversations across all channels and touchpoints – web, apps, and mobile – and makes it possible to turn processes into business.
Identify
and resolve
Identify and resolve issues before they worsen and provide timely solutions to online visitors. This allows for building personalised relationships with digital users, enhancing their experience, and achieving greater efficiency while reducing costs.
Understand experiences
and react instantly
Understanding online customer experiences in real time will provide detailed insights into digital channels and enable the creation of successful journeys that meet their needs. Offer customers intuitive and satisfying digital experiences.
Deliver consistent and personalised Digital Experience
that bring back customers
Improve conversion
Improve conversion, increase sales, and loyalty across all your digital channels with the world's leading solution that captures the voice of the customer, enables conversations across all channels and touchpoints – web, apps, and mobile – and makes it possible to turn processes into business.
Identify and resolve
Identify and resolve issues before they worsen and provide timely solutions to online visitors. This allows for building personalised relationships with digital users, enhancing their experience, and achieving greater efficiency while reducing costs.
Understand experiences and react instantly
Understanding online customer experiences in real time will provide detailed insights into digital channels and enable the creation of successful journeys that meet their needs. Offer customers intuitive and satisfying digital experiences.
We Work together
with you as
"ONE CX-TEAM"
Meet our TEX experts - CX Management Team of Experts and discover how we work with clients to achieve their goals, we are here to help.
SOLUTIONS & CONSULTING
Our Consulting & Solutions Provider offer covers the entire framework of CX-EX & VoC Management and Customer Interaction.
Choose Your Experience
CX-EX e Voc-VoE Management Solutions
Contact Center Experience Solutions
We are CX-Experts
Who We Are
We're here!
Discover how we can assist you.
In over 25 years of operation, we have successfully faced and resolved many challenges in managing Customer Experience.
Contact us. Call +39 02 94.39.5551 or fill out the form and tell us what you need: you will receive the answer you're looking for.
Explore Experience
We are Customer Experience Experts
Customer Experience
Employee Experience
Digital Experience
Contac Center Experience
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TEX-Team of Experts
Customer Experience e VoC Management
Digital Experience Analytics
Customer Service e Contact Experience Center
Employee Experience e VoE Management
OMEGA3C S.r.l.
Corso Magenta, 46 - 20123 Milano - Italia