With the Medallia Digital Experience Analytics (DXA) solution, you can obtain real-time insights into what your customers feel while they navigate. By identifying their online behaviour indicating frustration, engagement, or purchase intent, you can proactively act at that precise moment to offer what they need and ensure an excellent online experience.

Customise future interactions using the history of previous feedback and digital behaviour to improve segmentation, refine messaging, and promote more relevant and personalised marketing initiatives for each online visitor. We use the best Digital Experience Management platforms on the market with numerous integrations ready to use in your Martech Stack, including Adobe, Salesforce, ServiceNow, and Oracle.

Access unparalleled real-time experience data! AI evaluates every online customer experience to show what's happening on your website and apps, automatically analyses each experience to identify the most urgent issues impacting conversion and engagement. Automatically generates a quick diagnosis of the underlying root causes and prioritises experience-related issues and session replays, triggers precise alert and feedback collection processes to dive deep and visualise what's hindering conversions.

The combination of tools such as customer journey monitoring and session replay with direct visitor feedback provides your team with unprecedented visibility into the digital experience, helping you quickly pinpoint corrective actions where needed. Drive action across the organisation by empowering employees to close the loop with all the context and information they need, using role-based reports and alerts.