Transform signals into action with the #1 Experience Platform
The leading platform to orchestrate end-to-end CX-EX management
VoC-VoE Listening
Collect and listen to every signal, at any time, from every channel.
AI-Action Analytics
Automatically uncover meaningful insights.
Contact Experience Center
Utilise AI-powered Speech & Text analytics to manage CX.
Act, Learn & Transform
Promote accountability and action throughout your organisation.
Digital CX Analytics
Observe and resolve events in real time across all digital channels.
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Transform signals into action with the #1 Experience Platform
The leading platform to orchestrate end-to-end CX-EX management
VoC-VoE Listening
Collect and listen to every signal, at any time, from every channel.
AI-Action Analytics
Automatically uncover meaningful insights.
Contact Experience Center
Utilise AI-powered Speech & Text analytics to manage CX.
Act, Learn & Transform
Promote accountability and action throughout your organisation.
Digital CX Analytics
Observe and resolve events in real time across all digital channels.
You are reading: Home > Solutions: CX-EX OCEM Platform
On This Page: VoC-VoE Listening | AI-Action Analytics | Contact Experience Center | Act, Learn & Transform | Digital CX Analytics I Self-Service
On This page:
| VoC-VoE Listening
|
AI-Action Analytics
|
Contact Experience Center
|
Act, Learn & Transform
|
Digital CX Analytics
| Self-Service
Strengthen and manage Customer Experience with the best Operational CX-EX Management-OCEM platform
The customer experience's centrality requires companies to not only acquire new operational skills but also adopt the necessary technology to manage the entire CX-EX management process.
We help businesses understand and improve the customer experience using the world's best platform with innovative AI technology to manage VoC and CX-EX programs, allowing you to listen to and analyse every customer interaction. You will have available all the necessary, fully integrated modules to capture, acquire, and analyse in real time all signals and feedback from customer experiences and take immediate action for continuous improvement of the Customer Experience. With the solution and our support, you can reduce customer churn, convert detractors into promoters and buyers, and create cross-sell and up-sell opportunities at the right time, providing a quick return on investment.
Strengthen and manage Customer Experience with the best Operational CX-EX Management-OCEM platform
The customer experience's centrality requires companies to not only acquire new operational skills but also adopt the necessary technology to manage the entire CX-EX management process.
We help businesses understand and improve the customer experience using the world's best platform with innovative AI technology to manage VoC and CX-EX programs, allowing you to listen to and analyse every customer interaction. You will have available all the necessary, fully integrated modules to capture, acquire, and analyse in real time all signals and feedback from customer experiences and take immediate action for continuous improvement of the Customer Experience. With the solution and our support, you can reduce customer churn, convert detractors into promoters and buyers, and create cross-sell and up-sell opportunities at the right time, providing a quick return on investment.
VoC-VoE Listening
All the listening methods you really need.
Capture all feedback signals for a complete and holistic view of every customer and employee.
VoC-VoE Listening
All the listening methods you really need. Capture all feedback signals for a complete and holistic view of every customer and employee.

AI-Action Analytics
Make your data work for you. This AI-powered solution helps transform large volumes of data on customer and employee journeys, generated from multiple channels, into an all-round view that drives action to improve experiences.
Data is everywhere and has become more complex to decipher, with multiple touchpoints across disparate systems. Action-oriented analytics and artificial intelligence amplify the impact of every customer and employee experience by providing data-driven guidance to support decision-making.
AI-Action Analytics
Make your data work for you. This AI-powered solution helps transform large volumes of data on customer and employee journeys, generated from multiple channels, into an all-round view that drives action to improve experiences.
Data is everywhere and has become more complex to decipher, with multiple touchpoints across disparate systems. Action-oriented analytics and artificial intelligence amplify the impact of every customer and employee experience by providing data-driven guidance to support decision-making.
Contact Experience Center
By using AI Analytics, the power of analysing structured and unstructured data, the Contact Experience Center becomes the differentiating factor in the relationship with your customers.
Contact Experience Center
By using AI Analytics, the power of analysing structured and unstructured data, the Contact Experience Center becomes the differentiating factor in the relationship with your customers.
Act, Learn & Transform
We help you create an action-oriented culture. Promote employee engagement to make customer experience a priority and create a customer-centric culture.
Through dynamic dashboards, you can provide the right information to take action, and by activating the "Close the Loop" process, an automated alert system will enable them to quickly respond to customer requests and implement all possible operational improvements.
Act, Learn & Transform
We help you create an action-oriented culture. Promote employee engagement to make customer experience a priority and create a customer-centric culture.
Through dynamic dashboards, you can provide the right information to take action, and by activating the "Close the Loop" process, an automated alert system will enable them to quickly respond to customer requests and implement all possible operational improvements.
Digital CX Analytics
Deliver intuitive and rewarding digital experiences to customers
with the Digital CX Analytics platform.
By combining online feedback with observed user behaviour on web and app platforms into a single integrated solution, the platform reduces issue resolution times and simplifies large-scale personalisation of interactions, encouraging customers and visitors to return to your site.
Digital CX Analytics
Deliver intuitive and rewarding digital experiences to customers
with the Digital CX Analytics platform.
By combining online feedback with observed user behaviour on web and app platforms into a single integrated solution, the platform reduces issue resolution times and simplifies large-scale personalisation of interactions, encouraging customers and visitors to return to your site. Watch the video...
Digital Experience Score (DXS)
The first metric for analysing digital CX.
The Digital Experience Score (DXS) automatically analyses every online experience to identify the most pressing issues affecting conversion and engagement.
Watch the video…
Digital Experience Score (DXS)
The first metric for analysing digital CX.
The Digital Experience Score (DXS) automatically analyses every online experience to identify the most pressing issues affecting conversion and engagement.
Measure every digital experience on a scale of 0 to 10
The world's only software capable of automatically evaluating every online experience. DXS utilises AI to thoroughly analyse online performance and user journeys using a variety of techniques to map experiences and uncover visitor sentiments, including frustration, engagement, and confusion.

Measure every digital experience on a scale of 0 to 10
The world's only software capable of automatically evaluating every online experience. DXS utilises AI to thoroughly analyse online performance and user journeys using a variety of techniques to map experiences and uncover visitor sentiments, including frustration, engagement, and confusion.

AI-based CX Score with Machine
Learning Algorithms and Models
Today, algorithms with machine learning models analyse over 150 metrics and 60 types of behaviour, converging into our six main Digital Experience metrics.
AI-based CX Score with Machine Learning Algorithms and Models
Today, algorithms with machine learning models analyse over 150 metrics and 60 types of behaviour, converging into our six main Digital Experience metrics.
The 4 Steps to Create an Excellent Digital Experience.
The 4 Steps to Create an Excellent Digital Experience.

Control, design and manage Self-Service
Create CX questionnaires and programs in complete autonomy based on your corporate needs. Among the Self-Service functions, you can create reports and notices based on roles, the import of data, controls on user access, etc.

Unique and complete vision of your customers
With the complete collection of data of every interaction, you can provide a personalised service, orchestrate omnichannel programs and create campaigns on experience-based segmentation.

Integration and sharing of all your data
The integration with the different systems is simple: through powerful API and ATL, you can combine the operational data with experience data and create a complete picture of each customer and employee with the types of data collected.
Design, manage and integrate all the data, also in Self-Service
Design, manage and integrate all the data, also in Self-Service

Control, design and manage Self-Service
Create CX questionnaires and programs in complete autonomy based on your corporate needs. Among the Self-Service functions, you can create reports and notices based on roles, the import of data, controls on user access, etc.

Unique and complete vision of your customers
With the complete collection of data of every interaction, you can provide a personalised service, orchestrate omnichannel programs and create campaigns on experience-based segmentation.

Integration and sharing of all your data
The integration with the different systems is simple: through powerful API and ATL, you can combine the operational data with experience data and create a complete picture of each customer and employee with the types of data collected.
Alliances and Partners
We create and implement smart strategies thanks also to our hi-tech market-leading Partners, and innovators such as Medallia, one of the biggest companies in the world and leader in Operational Customer Experience and Feedback Management solutions.


Medallia Named the Leader
in the Forrester Wave™ 2023
Customer Feedback Management
Watch the video...
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