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Customer Experience
We are experts in Contact Centers and Customer Interaction, with a proven experience in managing all operational aspects, optimizing processes, and innovating Customer Engagement and Customer Experience models.
We are a pragmatic organisation, results-oriented, driven by a strong passion for what we do, with an approach radically different from traditional consulting services and technology providers. We help companies achieve a more strategic and innovative approach to Customer Experience by radically revising the operational model and how to drive the business with a primary focus on service quality, aiming to improve the experience of customers and employees.
Please note: the video content below is only available in Italian (IT)
Turn every call to the Contact Centre into a goldmine of actionable insights.
Contact Centers are a goldmine of valuable information for gaining insights into products, services, and even the quality of experiences offered. By combining call transcript analysis with voice analysis of every recording, it is possible to improve business outcomes.
Watch the video and discover how OMEGA3C offers the best solutions to explore, measure, analyse, create, and manage the customer journey to achieve the best possible CX.
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How to listen to the customer.
Interview by Letizia Olivari - CMI - with Corrado Pelligra - OMEGA3C - and Giancarlo Albano - Medallia.
Listening to the customer is a playing field where a company's ability to be proactive, respond in the best way to customer needs and expectations, and continuously improve the products and services offered is at stake. Gartner has placed continuous customer listening, the ability to follow up on feedback received, and the propensity to proactively anticipate customer needs at the top of the list for customer-oriented companies. Watch the video and discover how OMEGA3C offers the best solutions to explore, measure, analyse, create, and manage the customer journey to achieve the best possible CX.
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Good Luck 2021.
The new year has just begun, and now more than ever, we believe it is necessary to be optimistic and look with confidence and hope towards the new tomorrow, so that it can truly be better.
In 2021, OMEGA3C will continue to invest and promote the CX agility necessary for organisations to create extraordinary experiences for their customers. Watch the video and discover how OMEGA3C offers the best solutions to explore, measure, analyse, create, and manage the customer journey to achieve the best possible CX.
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CX2020 - What's Next - Milan – 6 November 2020 - Online Event.
"Are companies using Customer Experience as a differentiator?" Corrado Pelligra
For 2020, Customer Experience is predicted to be the true differentiating element. There will be a 1000% increase in the use of Virtual Assistants, and 10% will be done via Bots. Watch the video and discover how OMEGA3C helps leading companies design and implement the new Customer Experience.
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CX2020 - Customer Service Conference - Milan – 27 March 2019 - Palazzo delle Stelline.
“Customer Service: The Power of People - T-Mobile Case History: Changing the Paradigm." Corrado Pelligra
In the past ten years, the T-Mobile Leadership Team has recognised that while the company's investments in self-service had yielded good results, they had also created a new challenge. Watch the video.
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CX2020 - Milan – 18 October 2018 - Palazzo delle Stelline.
“Customer Service: How Customer Service is Changing in the Digital Age." Corrado Pelligra
In the context of the customary CX2020 appointment by CMI, OMEGA3C presented the trends of Digital Transformation and, within the Self-Caring framework, a successful Biz Case.
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Corso Magenta, 46 - 20123 Milano - Italia
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