Artificial Intelligence (AI) is changing the contact and communication strategies turning them into a key-component for competitiveness. AI improves the Customer Service efficiency automating the repetitive or low value-adding processes. AI answers 24/7 to the customer passing the contact over an Agent only in case of need or explicit request. We support companies in automating their Customer Service on all the channels through AI and ChatBot solutions.

Robotic Process Automation (RPA) is the new frontier in the management of the processes of Front- and Back-Office. RPA allows companies to greatly increase their productivity while providing an excellent Customer Experience to their customers, thus generating efficiency, reducing costs and improving the Employee Satisfaction. We help companies to robotize processes through innovative RPA solutions, triggering a virtuous cycle of continuous improvement.

The increasing number of touch-points needs an advanced ability to analyze the pieces of information to fully understand the Customer Experience of the customers. We provide cross-channel tools and analyses on all the qualitative and quantitative metrics to track and analyze the Experience of the customer through the whole Customer Journey. We seize the customer interactions and feedback transforming them into valuable information to make your business grow.

The Internet of Things (IoT) is transforming the business models. The preventive support wins on all fronts: faster resolution at lower costs, better planning and anticipation of the future needs of the customers. Our Real Time Analytics solutions allow the real-time detection of signals coming from IoT to start prompt actions involving the Customer Service or setting automated response processes.

Knowledge is one of the most important and significant resources available to the Customer Service. Artificial Intelligence (AI) has strongly got into this field with solutions able to provide both a competitive advantage and to reduce the time and costs of the interaction handling. We help companies to make information easily usable and to automate the business processes through "Cognitive Computing" and Knowledge Management solutions.