Customer Engagement
Customer Engagement
engage your customers: anytime, anywhere, with any device
Workforce Optimization
Workforce Optimization
our workforce intelligence for your customer service
Big Data & Interaction Analytics
Big Data & Interaction Analytics
measure, get insight, take action
Consulting & Professional Services
Consulting & Professional Services
WE CAN SUPPORT YOU TO UNDERSTAND HOW TO IMPROVE YOUR CUSTOMER SERVICE

Intro

We design and build an outstanding Customer Experience for your customers.
Anytime, anywhere, with any device.

Software and technology are only enabling factors that, however, do not show how to make the necessary changes in the companies. They do not change the behaviors. They do not redefine the business processes.

“We think different”.
To add value to your business, we use the best technology involving the People, optimizing the Processes and improving the Performance.

 

Deliver the Best Customer Experience is our Mission

market trend highlights



OUR SOLUTIONS

Customer Engagement
Workforce Optimization
Big Data & Interaction Analytics
Consulting & Professional Services

Customer Engagement

We help companies to transform the way they serve and engage customers: anytime, anywhere and with any device, thus achieving: competitive differentiation, increased customer loyalty, new business opportunities, operational efficiency, cost reduction, excellent performance and a better Customer Experience.

YOUR CUSTOMER SERVICE CHALLENGE

Reinvent the Operational Model
Defining the sourcing model that best fits your business and your Customer Service is a delicate and challenging commitment.
Fortify your ‘Digital Customer Interactions’
The integrated platforms to support the Omni-Channel interactions, technological innovations, self-service solutions and Artificial Intelligence are driving huge changes in the Customer Service.
Revitalize your Service Operations
A Customer Service is a very complex machine requiring an efficient and competent handling: each gear has to be perfectly synchronized to improve performances and reduce costs.
Boost your Operating Performances
The customer expectations are continuously growing and the management of the Customer Service becomes increasingly complex.
Strengthen the Customer Experience
The use of digital media and the centrality of the customer experience require that companies go through a real change of paradigm in addition to the acquisition of new operational skills.
Energize your Delivery Model
The Customer Service plays a strategic role for companies. The digital technologies are turning upside down the traditional Customer Service, transforming it into a strategic asset that can add value to each interaction.

FREQUENTLY ASKED QUESTIONS

How to develop the skills, strengthen the engagement and the satisfaction of the Customer Service staff ?



How to reduce the Customer Service costs ?



How to reduce the contacts eliminating the repetitive ones and decreasing the “Failure Demand” ?



How to increase the efficacy and power of the services provided by your Customer Service ?



How to significantly raise the “First Contact Resolution” and the “Total Problem Resolution” ?



How to optimize the Customer Service processes and make the Web Self-Service solutions more fruitful ?



How to implement a correct “Contact Prevention” strategy ?



How to measure, achieve and maintain over time the operational excellence of the Customer Service ?



How to raise the loyalty, engagement and satisfaction of the customers ?



How to maximize the benefits of the (out)sourcing processes and minimize the risks of the BPO solutions ?



How to evolve towards a High Performance Value Driven model ?



How to face and manage the transformation and evolution towards the Digital Customer Service ?



How to improve the Customer Experience while reducing the costs ?



How to integrate Social Media and Social Care in the strategy of interaction with the customers ?



How to analytically monitor and assess the performance of the Customer Service ?



How to get a holistic view of each performance of the Customer Service ?



How to carry out a successful Assessment of your operational structure and compare it with other industrial concerns ?



Contact Us


I consentI do not consent

I consentI do not consent

I consentI do not consent

  • Corso Magenta 46, 20123, Milano
  • +39 02 94.39.5551
  • info@omega3c.com
  • http://localhost:8080

OMEGA3C