We are Contact Center and Customer Interaction experts, with a consolidated experience in managing all operational aspects, in the process commitment and in customer innovation.
We are a pragmatic, results-oriented organization, driven by a strong passion for what we do and with a radically different approach from that of traditional consulting services.
Customer Service Conference – Milan – March, 27 2019 – Palazzo delle Stelline
“Customer Service: The Power of People” – Case History T-Mobile. How to change the paradigm
Over the past ten years, the T-Mobile Leadership Team has recognized that although the company’s investments in self-service had yielded good results, they had also created a new challenge. Watch the video.
CX2020 – Milano – October, 18 2018 – Palazzo delle Stelline
“Customer Service: come cambia il Servizio Clienti nell’era digitale”. Corrado Pelligra
(speech in italian language)
In the frame of CMI’s now usual CX2020 appointment, OMEGA3C presented the Digital Transformation trends and, within the Self-Caring, a successful Biz Case.